For post to enter this country we need to list a PO BOX - in addition to the physical delivery address. I accidentally ordered the wrong size and working with them to have it resizes correctly was such an easy process.
We returned it and ordered a different ring.
James allen customer service. I am very happy to have chosen them. The engagement ring I bought needed resizing and sending it back was as painless as it. Obviously this is really disappointing and we would expect James Allen to cover all additional costs as this is clearly a manufacturing fault.
I really like the designs offered by James Allen and in the beginning the customer service was great. Its online chat not a video or audio chat and its a cool feature. And my best advice is to go with Blue Nile.
247 CUSTOMER SERVICE LIFETIME WARRANTY. But if you choose James Allen you should watch out for upselling and bait and switches. They worked diligently to have the ring I ordered prepared in time for my proposal while not neglecting their Quality Assurance process.
Contact us with any questions. Great service and great rings. I followed up with an email to try to resolve this issue but I have had no response.
James Allen also offers live consultation so you can get all of your questions about a ring or a diamond answered in real time. Cancer Research UK provides these links only for. They communicated and worked with me effectively.
For a company selling diamonds the customer service should be at least as good as Amazons customer support and it sure isnt. Contact us with any questions. Worst customer service James Allens team have rejected me and all UAE residents as customers.
Fortunately James Allens customer experience matches the quality of their product. Many customers have purchased excellent diamonds from James Allen so they are a company and not an outright scam. Not only am I extremely happy with the quality of their product but their customer service team is one of the best I have ever seen.
I contacted James Allen via the Live Chat on the website and was told we might have to pay import tax again if we sent the ring back to be repaired. They recognize that they need to make arrangements as a business to support. Their team seems to lack understanding of how sign for-courier and PO BOXes work - I provided sufficient proof that the address provided was not a PO BOX.
Their service is some of the best customer service I have had experience with. James Allen customer service was excellent. It is such a shame because the ring is.
Online account management Access your James Allen account to check your balance. I was a bit disappointed but thought that I could still order the diamond after I have. James Allen is a fantastic company that offers excellent customer service.
We spot-check their customer service using pseudonyms regularly and are always impressed with their technical knowledge as well as their eagerness to help resolve any situation that arises. Im ready to cry. Such links are not an endorsement by Cancer Research UK of any products or services available on such websites.
James Allen customer service leaves much to be desired. The customer service told me that this was not possible due to a policy change. When I emailed customer service I received a prompt reply and we continued to converse back and forth for several days.
As one of the largest online diamond and jewelry retailers the competitive environment surrounding the business is intense and James Allen should pursue any opportunities that would help. I did my research on James Allen and learned that you can reserve diamonds through the customer service. After doing a lot of browsing on the website I found a round cut diamond that I wanted to reserve.
The James Allen Team was fantastic. For any questions about James Allens financing options our renowned Customer Service Team is available 247. Prior to making my purchase I conducted my own research and simply wished to verify what I learned with someone who works in the field.
Even in a pandemic their customer service is strong and theyve offered to make sure we have nearly-identical replacement rings by this weekend. James Allen has a poor track record when it comes to customer service and are known to not always honor refund requests. James Allen offers its customers in-person complimentary jewelry maintenance and repairs at over 200 locations in the US.
Get to know the incredible and dedicated James Allen customer service team there to help you 247 via phone chat or email. I purchased my fiancés engagement ring through them as well as both of our wedding rings. It took a long time for my ring to get here Ordered in May arrived in July but that was because of COVID.
Contain in these terms. If you do have an issue customer service is not always responsive. When we decided it didnt look good on my finger customer service online helped me pick a setting that would work better on my hands.
James Allen employees are responsible for handling all customer inquiries about potential and current orders and spend the majority of their time talking on the phone using live chats or writing e-mails. James Allen has made the ring buying process as simple as it gets. Third-party websites 51 This website may also contain links to other third-party websites which are not controlled by and not maintained by Cancer Research UK.
Peter from Fresno California. Customer service James Allens team of non-commissioned certified gemologists is available 247 via live chat phone and email to help you choose the product thats right for you.
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